When Parents Push the Limits: Human-Centered Communication and Risk Management in Camp

Parents today are more anxious, vocal, and involved than ever, and camp leaders are often caught in the middle. In this interactive session, an experienced camp director and trauma-informed attorney explore how to navigate challenging parent interactions with clarity, empathy, and professionalism. Together, they’ll unpack the roots of heightened parent behavior, share communication frameworks that de-escalate tension, and outline practical risk-management strategies that protect relationships, reputation, and camper well-being. Participants will leave with tools to transform difficult conversations into opportunities for trust and partnership.