Customer service is important because it drives loyalty, increases registration, and builds a positive brand reputation. How we treat our families can make the difference between us and our competitors, [...]

Many people fail to realize how critical their initial reaction to campers in various moments is to the likelihood of being effective with them. More often than not, staff reactions [...]

In today's competitive youth development landscape, hospitality is far more than a customer-service buzzword is a powerful strategy that can elevate every aspect of the camp experience. As presenters, Henry [...]

In an era defined by polarization and fear of saying the wrong thing, camps have a unique opportunity to model what productive disagreement looks like. This session examines how leaning [...]

Parent engagement is evolving rapidly, driven by shifts in technology, communication, mental health awareness, and rising expectations. As we look to the future (which is actually today!), camps must adapt [...]

"Go back to Mexico or I'll report you to ICE" one of your counselors overheard their camper jokingly say this to a Latinx camper and is asking for your help [...]

Strong Boards, advisory committees, and non-operating owners don’t just oversee—they lead, advocate, and fuel long-term success. As camps face increasing pressures around philanthropy, succession, risk, and sustainability, the role of [...]