Angry and Unreasonable Parents: Boundaries, Legal Obligations, and Practical Responses

Every camp director has faced the parent who crosses the line—from custody disputes and refund demands to threats of lawsuits, social media campaigns, or demands that staff or campers be dismissed. This session provides a roadmap for navigating these high-stress encounters. We’ll unpack your true legal obligations, explore diffusion strategies that calm tensions, and highlight the contract language you can use in enrollment and staff agreements to establish clear boundaries before problems arise. Attendees should leave with practical talking points, policy tools, and a clearer understanding of where your responsibility begins and ends.