Firm, Kind, and Effective: Navigating Tough Parent Conversations

Today’s parents are more involved than ever, and sometimes, that involvement crosses boundaries or escalates into conflict. Whether you’re addressing a complaint, clarifying expectations, or de-escalating an emotional conversation, the way you communicate matters.

This session will provide practical strategies and a clear communication framework to help camp professionals engage confidently and respectfully with difficult parents. Drawing from real-world experience and a simple, memorable model, you’ll learn how to approach even the hardest conversations with professionalism, empathy, and consistency—without sacrificing clarity or authority.