Give ’em the Pickle: A Lesson in Customer Service

Customer service is important because it drives loyalty, increases registration, and builds a positive brand reputation. How we treat our families can make the difference between us and our competitors, and foster a positive word-of-mouth reputation. This is customer service training using the philosophy of Bob Farrells, Give ’em the Pickle. We will identify the pickles to make our staff, our campers, and communities happy and coming back for years to come.